Questions trainers actually ask
- Does my client need a separate app?
- No. Your client uses the ordinary Kiptly app — the same one anyone can download. There is no client-side coaching app to install, no second account, and nothing for them to pay for.
- Can my client see what I write about them?
- Yes. Your notes, your comments on a session and the intake are all visible to the client they are about. There is no trainer-private field to write into — we removed them rather than keep a privacy we could not honour, because a note about a person is that person's data.
- Do I have to use the web to coach?
- No. Everything here also exists in the mobile app, and most trainers use the phone between sessions. The web is for the work that a phone is bad at — programming a whole roster in one sitting.
- What happens if I stop paying for PRO?
- There is a grace period first, during which nothing changes for you or your clients — a declined card is meant to be recoverable. After it, the cabinet stops opening client records until you subscribe again. Nothing is deleted: your account, your clients and their history are all still there when you come back.
- Which languages does Kiptly speak?
- English, Russian, Ukrainian and Polish — the app, this site and the cabinet. Your client reads it in their language and you read it in yours.
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